Privacy Policy
Introduction
Your privacy is important to us and at Endless Summer Tours we are dedicated to protecting your personal information across all aspects of our business. Personal information is information or an opinion about you.
This Privacy Policy explains Endless Sumer Tours personal information handling practices, including information about how we collect, use, disclose, and store your personal information. We may also provide more specific information relating to products or services in our Privacy Collection Statements used across our business.
This policy also contains information about how you can access the personal information Endless Summer Tours holds about you, how you can ask us to correct your personal information, and how you can make a complaint if you have concerns about how we manage your personal information.
You can find more information by contacting Endless Summer Tours (please refer to the "How to Contact” section of this policy).
Application of Policy
This privacy policy applies to Endless Summer Tours and its related businesses.
Collection of Personal Information
Endless Summer Tours collects (either directly or via its related corporate bodies) your personal information so that we can perform our functions or activities and offer or inform you about our services which include but may not be limited to: Our booking system, marketing, financial transactions, guest services, and security.
Personal information includes things such as your name, image, date of birth, phone number(s), postal address, and email address. The type of personal information we collect from or about you depends on your interaction with us and may include some or all of the following:
● Your name, title, gender, date of birth, and identification details (e.g., passport or driver's license) which may include your image.
● Contact details such as your home and postal address, telephone number, and email address.
● Payment details such as credit or debit card number and expiry date.
● Health and dietary information that are relevant to your stay or use of our amenities.
● Details about any incidents that you are either involved in or that you witnessed during our service.
● Our interactions with you including feedback, complaints, compliments, responses to market research, claims you have made, and records of any correspondence and interactions with us and our staff.
-● Information used to prevent and detect fraud, including assessments of whether transactions are potentially fraudulent.
Depending on the transaction, if Endless Summer Tours does not collect your personal information, we may not be able to provide you with certain services or amenities.
Collecting Sensitive Personal Information
Sensitive personal information, such as racial or ethnic origin, political opinions, religious beliefs, health information, and criminal record, is generally not collected by Endless Summer Tours. However, in limited circumstances where it is necessary for our functions or activities, and you have consented to the collection or the collection is required or authorised by law, we may collect sensitive information from you. For example:
● If you request or require medical assistance during your stay.
● If you can inform us of specific dietary requirements relating to your religious beliefs.
Collection from You and Third Parties
It is Endless Summer Tours usual practice to collect your personal information directly from you. For example, you provide us with your personal information when you make a reservation or use our services.
We may also collect personal information (including sensitive information) about you from publicly available sources and third parties, including law enforcement, government or regulatory bodies, and service providers.
Collecting Information Required by Law
Endless Summer Tours may also collect your personal information where we are required or authorised to do so by law, for example, pursuant to relevant laws, regulations, and codes of practice.
Using and Disclosing Your Personal Information
Endless Summer Tours uses and discloses your personal information that we collect (and may share it with related corporate bodies) for a number of different purposes, including:
● To identify and contact you and manage our relationship with you.
● For marketing purposes, to tell you about our services, offers, events, and promotions via newsletters and other communications.
● To manage and administer our services to you, including your participation in loyalty programs, reservations, and other services.
● To conduct and improve our business operations and enhance the customer experience.
● To maintain security and safety within our services.
● To prevent or investigate any actual or suspected misconduct, fraud, or unlawful activity.
● To comply with our legal obligations as required by relevant laws, regulations, and codes of practice.
● To perform identification, security, and probity checks.
Disclosing Your Personal Information
Endless Summer Tours will use and disclose your personal information for the purposes we collected it, as well as purposes that are related and where you would reasonably expect us to do so. We will also disclose your personal information when you agree to the disclosure or when the disclosure is required or authorised by law.
To the extent permitted by law, we may also disclose information about you to:
● Our associated entities and related companies.
● Third parties who provide services to Endless Summer Tours such as customer research agencies, advertising agencies, and advisers.
● Government agencies, regulators, and law enforcement bodies are part of our regulatory obligations.
● Other entities in the hospitality industry.
We may also disclose your personal information to respond to complaints and claims and investigate and protect ourselves and third parties against any activity that we reasonably suspect to be illegal or fraudulent.
Disclosing Your Personal Information Overseas
Endless Summer Tours may share your personal information with overseas recipients located in countries where our related body corporates or our service providers have staff or a business. Such disclosure is more likely if you are a customer residing outside of Australia.
Marketing
Where applicable, Endless Summer Tours will use your personal information to contact you via mail, SMS, email, telephone, or online to tell you about news, special offers, products, and services that you might be interested in. We do this where you have consented to receive such information, or it is related to the purpose for which we collected your personal information. You can contact us to update your marketing preferences at any time, and we will include an unsubscribe facility on marketing communications sent to you.
Surveillance
For the safety and security of all staff and guests, all persons' movements within and around Endless Summer Tours premises may be subject to video and audio monitoring and recording by security and surveillance systems, including CCTV, facial recognition technology, and audio and body-worn video recordings. Details of suspected or actual illegal or improper conduct may be shared with regulators, law enforcement bodies, and other relevant parties.
Security of Personal Information
Endless Summer Tours takes steps to protect the personal information it holds against loss, interference, unauthorised access, use, modification, or disclosure and against other misuse.
Your personal information is held on Endless Summer Tours premises and systems or offsite using trusted third-party providers. Our employees and service providers are required to maintain the confidentiality of any personal information held by Endless Summer Tours.
Our security safeguards include staff training on their obligations regarding your information, appropriate data handling and security arrangements for information disclosed overseas or handled by third parties, system security such as encryption, firewalls, and intrusion detection systems and surveillance, and destroying personal information when no longer required.
Access and Correction of Your Personal Information
Subject to some exemptions, you may ask Endless Summer Tours to provide you with access to the personal information that we hold about you. To do so, please contact us (see the "How to Contact Endless Summer Tours" section of this policy) and complete our request for personal information form.
A copy of your information will generally be made available to you within 30 days unless we are not required to give you access to your personal information pursuant to an exception in the relevant privacy laws.
Where applicable, we will inform you in advance of any fees for us to find the information you have requested.
If you find that your personal information is inaccurate or out-of-date, please let us know. For further information about how to request access or changes to the information Endless Summer Tours holds about you or to update your marketing preferences or unsubscribe, please contact us (please refer to
the "How to Contact Endless Summer Tours" section of this policy).
Websites, Devices, and Cookies
Where applicable, Endless Summer Tours will also collect the following information from you:
● Data from devices enabled to connect to, or identifiable by, our infrastructure, such as Wi-Fi networks or Bluetooth infrastructure, including usage, type of device, location within our business assets, and arrival and departure time.
● The fully qualified domain name or your IP address when accessing our websites.
● The web browser you are using and the pages you accessed.
● Device ID number (MAC address).
● The date and time you accessed each page on our websites.
● The URL of any webpage from which you accessed our websites or by using our Wi-Fi, and details of any mobile apps you have accessed from a device using our Wi-Fi.
● Publicly accessible social media posts and any personal information you allow us to collect by linking your account on our website with a third-party social networking site.
● Cookies, which track your visits to our websites.
Where applicable, we are collecting this information (and may use or hold this information) to provide, improve, and develop our services to you and the customer experience.
Endless Summer Tours may use this anonymised data to inform our promotional and marketing strategies, as well as for research and profiling purposes, including customer demographics, interests, and behaviours based on personal information and other information provided to us. This research may be compiled and analysed on an aggregate basis, and we may share this aggregate data with our affiliates, agents, and business partners. This aggregate information does not identify you personally. We may also disclose aggregated information to describe our services to current and prospective business partners and other third parties for other lawful purposes.
Endless Summer Tours may connect the information you provide to us for one purpose with other information for use for one or more of the above purposes. If you access or log in to our Wi-Fi service, and we already hold other information (both personal or non-personal) that can be associated with you
or the device on which you are accessing the Wi-Fi service (including, but not limited to a device ID number [MAC address]), then that information may be linked with personal information we hold about you as set out in this policy and will be treated in the same manner as the personal information to which it has been linked.
How We Use Cookies
A cookie is a small text file that can be placed on your device when you interact with online content (such as our website) that allows us to recognise and remember your browser ID. When you visit our site, cookies gather and store some information about the way you use our website. Visit our Cookies Policy to see how we use cookies and to enable or disable cookies in your web browser.
Making a Privacy Complaint
Endless Summer Tours takes its obligations pursuant to privacy laws seriously. Individuals may complain about a breach of privacy by Endless Summer Tours by submitting their complaint in writing to us (using the address in the "How to Contact Endless Summer Tours" section of this policy).
Any complaint should set out in as much detail as possible all the relevant particulars relating to the complaint, including why the individual says that Endless Summer Tours has breached privacy laws.
Upon receiving a written complaint, Endless Summer Tours will acknowledge receipt of the complaint in writing within seven days. We will investigate the matters described in the complaint and then provide a substantive written response within 28 days from the date the written complaint was received by Endless Summer Tours.
How to Contact Endless Summer Tours
If you have any questions or concerns about our Privacy Policy or wish to exercise your rights
regarding your personal information, please contact us:
PO Box 5276 Busselton 6280 Western Australia
[email protected]
0477 277 335
Contact Us
Capel, Busselton, Vasse, Dunsborough, Margaret River and Districts
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FAQS
Is the Ford Woodie the only vehicle you offer?
We have two vehicles on offer. The Ford Woodie is our signature vehicle and can be used for all special occasions. When covering large distances and groups or multiple wineries/breweries, we assist with our second vehicle which is 10 seat Toyota Hiace Commuter.
Are there any limitations to my experience?
Yes, there might be some limitations depending on the specific location (Accessibility & Logistics). We're always open to exploring new options! If you have a dream destination in mind, don't hesitate to contact us.
What are your rates for wedding transportation?
Our rates vary depending on the duration of service and location. Please contact us for a personalised quote!
How far in advance should I book my ride with Endless Summer Tours?
We recommend booking as early as possible, especially during wedding and summer seasons. However, feel free to reach out to us with your desired date and we'll check availability.
Do you offer packages for multiple events (e.g., wedding ceremony & reception)?
Absolutely! We can create a custom package to suit your specific needs and ensure seamless transportation throughout your special day.
How many passengers can fit comfortably in the Woodie?
Our Woodie comfortably seats 5 passengers.
Do you offer transportation to locations outside Busselton?
We happily service the greater Margaret River region, including Busselton, Dunsborough, Yallingup and Capel. Additional fees may apply depending on the distance.
What happens if there's bad weather on my event day?
We understand that weather can be unpredictable. We'll work with you to create a backup plan, which may involve adjusting the itinerary or providing alternative transportation options if necessary. Please read our Terms and Conditions.
Is the Woodie suitable for a winery tour or brewery tour/experience?
The Woodie is tailored for those special events such as weddings, honeymoon trips, photoshoots, proposals etc. Its maximum capacity is 5 people (driver included). Our tours are primarily conducted in our second vehicle which is the 10 seat Toyota commuter, but don’t hesitate to enquire about options for the Woodie experience.
Can I bring my dog or any pet?
We understand how much your furry friend means to you, but unfortunately, we cannot accommodate pets in our vehicles.
Do you facilitate a Hens or Bucks night?
Unfortunately not, whilst everyone loves a good party there are several local companies who may assist this request. Read terms and conditions for further clarification.
